FAQs | Commercial Printing Services by Athletes Mark

What is your Return Policy?

We do not allow returns or exchanges of any items. Please make sure you have sized your items properly. Most stores offer both youth and adult items, make sure you have selected the proper size. All items are produced for a specific order, once it has been decorated, personalized or altered, it cannot be returned for any reason.

If your item has a manufacturer defect, we will accept returns within 15 days of your order delivery (to you or your group representative). The item will be either replaced or refunded at our sole discretion.

How long will it take for me to receive my order?

This depends on when your program’s store closes. For Stores that have a closing date, listed on the main page, production will not begin until the day after the listed date. Shipment of the orders will be 14 days from this date to either the program representative or per the shipping method listed on the order.

For orders requiring shipping, a tracking number will be provided when the product has been shipped. Please contact us if you have any questions about your shipment.

For orders that are bulk delivered to a program representative, you will be notified once the order has been picked up. Athletes Mark is not responsible for delays in delivering orders caused by program representatives.

For stores that are open all the time, we ship orders out in approximately 14 days from the date of the order. We will notify you by email if there is an issue with your order.

Who do we contact for an issue with my order?

Can I add items to my order or make changes?

Frequently Asked Questions

Frequently Asked Questions